Student Mobile ID Request

Name information on the Digital Cumberlands Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Office of the Registrar to start the process. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the corresponding card on your phone within 48 hours. 

• Account balances are currently only displayed on Apple & Samsung Galaxy devices 
• If your account balances are $0, they will not display until funds are added.  
• If you have available funds that are not displaying, please contact the Information Technology Office at 606.539.4197 or email it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu) .

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.   

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Digital Cumberlands Card. 

As with your physical Cumberlands Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at University of the Cumberlands, however, your credential will stay active and update accordingly. 

Contact IT support at 606.539.4197 or by emailing it [at] ucumberlands.edu.

Instructions can be found at Here. 

Upon acceptance to the university, you completed your multi-factor authentication with One Login at that time.

We recommend you retain your physical Cumberlands Card in a secure location as a back-up, should you lose a device. 

Yes, your physical Cumberlands Card will continue to function after you have added your Digital Cumberlands Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the University of the Cumberlands community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 

Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.  

Contact Student Affairs at studentaffairs [at] ucumberlands.edu (studentaffairs[at]ucumberlands[dot]edu), 606-539-4230, or visit the Student Affairs Office in the Student Center from 8 AM-5 PM, M-Th.