Information Technology Services

Contact IT Support

IT Support  
https://helpdesk.ucumberlands.edu   
it [at] ucumberlands.edu (it[at]ucumberlands[dot]edu)   
606.539.4197

iLearn Help    
ilearn [at] ucumberlands.edu (ilearn[at]ucumberlands[dot]edu)   
877.633.9146

Support Hours (all times are Eastern Time)

  • Sunday: 3:00 PM - Midnight
  • Monday - Thursday: 8:00 AM - Midnight
  • Friday: 8:00 AM - Noon

IT Resources and Assistance

University of the Cumberlands has an entire team dedicated to solving all of your IT and network problems.

Male student sitting on a brick wall outside, holding a laptop.

Contact the Helpdesk

Contact the IT help desk to help find a solution to your technology problems.
Students study outside on the Cumberlands campus

Support Articles

IT support for the most common technology problems students may encounter.
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UC Account Password Reset

Use this link if you need help resetting your account password.
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UC Account Sign Up

If you are new to Cumberlands and need a student account, you can sign up here.
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Network & Wireless Services

Use this link for information on connecting your devices to Cumberlands wireless networks.
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System Status

Check the System Status dashboard for service interruptions and planned maintenance.

Microsoft 365 Services

Cumberlands partners with Microsoft to provide a number of resources to our students, including Office 365.

Download Microsoft 365

View our tutorial to download your free copy of Microsoft Office 365!
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Microsoft Teams

Microsoft Teams is a collaboration and meeting app included as part of your Office 365 subscription with UC. Check out our knowledgebase section on Teams to learn more.
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IT Policies

Useful information about policies governing technology on campus.

Our IT Staff

Our IT Staff is dedicated to making your educational experience as smooth as possible with the use of current technology.

Mr. Jaden Gibson

Jaden Gibson

Technical Support Specialist
Information Technology

Jaden Gibson

Contact Information

606-539-4197
jaden.gibson [at] ucumberlands.edu
IT Center
Brian Bates

Brian Bates

Technical Support Specialist
Information Technology

Brian Bates

Contact Information

606-539-4197
brian.bates [at] ucumberlands.edu
Northern Kentucky Campus
Skyler Troxell

Skyler Troxell

Software Engineer
Information Technology

Skyler Troxell

Contact Information

606-539-4197
skyler.troxell [at] ucumberlands.edu
Gatliff Building
View All

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