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Frequently Asked Questions

 

 

How do I get an email account?

Students may sign up for a new email account by clicking here . After completing the form, your username and password be displayed on the screen for you to print off. Keep in mind it may take up to an hour for your account to become active. If you have any problems, please feel free to call the IT office at (606) 539-4197.

What if I forgot my password?

Students who have already signed up for an email account, can reset their password by going here.

How do I change my password?

Students can change their password by following the instructions located here.

How do I report a problem?

The Department of Information Technology now has a new way for students, faculty, staff, and administration to contact us about technology issues.  Our new helpdesk portal allows a user to submit a trouble ticket, track their current tickets, and review their closed tickets.  Once a ticket is submitted, a technology assistant from IT will review the ticket and respond with a comment or contact the user to help resolve their technology issue.  If you call our office with an issue, we will put a ticket in with your contact information attached and you can view the progress of that ticket in the portal as well. 

To access the IT Helpdesk Portal, navigate to http://helpdesk.ucumberlands.edu/portal.  The portal is only available on-campus at this time.

To learn more about the IT Helpdesk Portal, navigate tohttp://www.ucumberlands.edu/it/videos/ITHelpdesk/index.html and watch the short tutorial video

 

How do we connect two or more computers to the network in our dorm room?

If you reside in Hutton Hall or Kleist Hall, your dorm room is equipped with multiple network jacks. However, in the event that two or more residents are assigned to a dorm room with only one network port, a hub may be leased from the office of Information Technology at no charge.All residents of the dorm room must come by the Information Technology office and fill out the appropriate paperwork before a hub will be issued.The lease is valid for the duration of the current academic year. The hub and included accessories must be returned to the office of Information Technology by the last day of classes for the Spring semester of the given academic year.If the hub and its accessories are not returned by this deadline, each member of the dorm room will be charged a fee of $25.00 to cover the damages.

What are the minimum requirements to connect to the network?

Information Technology has issued these minimum system requirements in order to access the network:

  • A computer with TCP/IP and a web browser (i.e., Internet Explorer) installed.
  • Ethernet Card
    • If this feature was not standard on your computer, it can be purchased from the campus bookstore or a local retailer.
  • Ethernet Cable
    • The Information Technology office does not provide Ethernet cables. These are available for purchase from the campus bookstore or a local retailer.
  • Antivirus Software
    • Each personal computer used to access the network needs antivirus software that will periodically update itself. Information Technology does not supply this software but will provide insight on good products

 

What are the office hours for Information Technology?

Information Technology is open Monday - Friday, 8:00 am to 5:00 pm.