3/1/13

Time Warner Cable

Position  Dispatcher 1
Requirements  REQUIRED EDUCATION (MAJOR): High School education or equivalent required. Prefer AA/AS college degree in business, computer science, or comparable work experience. EXPERIENCE/SKILLS REQUIRED: Minimum of three years customer service including two years of technical internet and phone support experience. SPECIALIZED SKILLS: Excellent communication skills with the ability to communicate clearly & concisely with written and verbal communication. Working knowledge of PC and MAC operating systems. Working knowledge of internet browser software, email, digital video, computer/networking, and home phone wiring. Strong Ability to multi-task and handle multiple tasks in different systems. Must be able to organize, prioritize, make decisions, and work effectively and efficiently under deadlines. Possess analytical thinking, problem solving, and sales skills.
Responsibilities  ESSENTIAL JOB FUNCTIONS: 40% - Responsible for the entire accurate completion and check-in of the customer Work Order in ICOMS . This includes all equipment provisioning with High Speed data, eMTA phone modems, and converter boxes. 20% - Assist Field Service technicians with trouble shooting, technical issues, and equipment updates. 20% - Responsible for work management in metro and all outlying work areas which includes measurements to drive high job completion, accurate & on-time routing, & competitive comparisons vs. the divisions in the Region. This includes all work types including: service, SRO's, disconnects, installs, and restarts/upgrades/downgrades. 15% - Responsible to assist technicians with accurate routes, calling customers to head off trouble calls, and routing service technicians in metro and outlying areas to maximize division results. 5% - Provide technical support for customers on set-up, use of equipment, and how to order pay-per-view events.
Contact:
Somerset, KY 42501
Phone Number  
Email  
Website http://www.maxoutreach.com/job.aspx?1469490 
Fax  
Other Information For more information on this job or how to apply, please visit the website listed with this posting. 
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