Alumni Spotlight

Justin Owen Hensley

Hometown: Kingsport, TN
Current Residence: Williamsburg, KY

In August 2004, I moved from Kingsport, TN to Williamsburg, KY to become a Freshman Management Information Systems major at University of the Cumberlands.  In 2005, I also added Business Administration as another major.  While at the University, I worked for the Department of Information Technology as a work-study student.  As a Student Technology Assistant, I was able to put the information that my MIS professors taught me to good use.  Before graduation, I also completed my A+ and Network+ certifications.  I graduated from UC in December 2007 with an Area/Major in MIS and Business Administration. 

In January 2008, I started working as a Software Development Specialist at Affiliated Computer Services (ACS) in London, KY.  ACS (now Xerox) is a Fortune 500 company that deals mainly with outsourcing technology to healthcare and government entities.  While at ACS, I coded primarily in Delphi which I learned while at UC.  My background in different coding languages that I learned while at UC helped me to assimilate code more quickly in my new environment.  The code I wrote for the Social Security Administration and Georgia Healthcare Partnership divisions included code that dealt with data entry and scanned images. 

In September 2008, I was given the opportunity to come back to UC and work as the Support Administrator for the Department of Information Technology.  As Support Administrator, I oversee the technology helpdesk which supports the issues of almost 5000 UC students, faculty, and staff.  I also administrate the Tier 1 and Tier 2 support staff for iLearn.  As a collective group, we assist students all over the world as they take online classes from our University.  At UC, I also deal with network and server maintenance, backup protection, and user training. 

All of the knowledge I use each day was made possible by the professors and staff members that taught me how to use the technology around me.  In 2009, I also started my MBA at UC which will be complete in December 2010.

As a Management Information Systems Major at University of the Cumberlands, I was able to learn the skills and information I needed to move forward into my career as an IT specialist.  Now as the IT environment changes each day, I am able to build on that knowledge and better serve my University as an employee.